Our Tree & Shrub Guarantee

If an eligible tree or shrub is given proper care and fails to survive within the authorized time period, we will issue a store credit equal to the original purchase price. No cash refunds. Guarantee is subject to conditions and restrictions as outlined below. Houseplants, annual and perennial plants, trees & shrubs planted outside Flagstaff city limits, and select trees are NOT guaranteed.

All eligible trees & shrubs are guaranteed for 90 days from date of purchase. Some exclusions apply. (See below for details).

We will extend our standard guarantee to one year when eligible trees & shrubs are installed in accordance with “Warner’s Gardener’s Guide to Planting”, by the homeowner, including the use of Warner’sSupreme Planting Mix and other recommended plant amendments.

Warner’s tree & shrub guarantee is a conditional warranty based upon the Owner providing proper care to the plant; including following instructions for planting and watering. Our guarantee excludes acts of nature; i.e. animal, fire or lightning damage. We do not guarantee plants that have not been planted, plants that have not received proper watering, or plants installed by a second party (handyman, gardening service or contractor). Conifer trees over 7 ft tall and deciduous trees over 2 inch caliper require special handling and are guaranteed only if planted by Warner’s Planting Service. Certain trees are not recommended in certain areas, and therefore are not covered by our warranty. Plant warranty is a one-time guarantee. We do not replace replacement plants. Original receipt and deceased plant are required to validate guarantee.

We accept returns of unused, unopened, non-plant material, based upon the following guidelines:

  • Returns must be made within 30 days of the purchase, accompanied by a receipt.
  • Refunds will be issued in the same manner as the returned product was purchased.
  • No returns allowed on live plants.
  • No returns or credits will be issued on sale and clearance items.
  • Merchandise must be returned in the same condition as when it was purchased. No returns on opened chemicals or other products.
  • All Seasonal gift and Home Decor holiday item returns must be made at least 15 days prior to the holiday.